Refund policy
At DClothing, we aim to provide high-quality products and a smooth shopping experience. Please read our return and refund policy carefully before making a purchase.
1. Unboxing Video Requirement (Mandatory)
To ensure fair processing of claims, customers must record a continuous video while opening the parcel.
- The video must clearly show the sealed package before opening.
- The unboxing process must be recorded without cuts or edits.
- Any damage, missing item, or wrong product must be clearly visible in the same video.
⚠️ Important:
Any claim without clear video proof will NOT be entertained under any circumstances.
2. Reporting Timeframe
- Customers must report any issue (damaged, missing, or wrong item) within 2 days of delivery.
- Requests made after 2 days will not be accepted.
3. Eligible Return Cases
We only accept returns or replacements in the following cases:
- Wrong item delivered
- Damaged or defective product (with valid unboxing video proof)
- Missing item (with valid unboxing video proof)
4. Non-Returnable Conditions
We do not accept returns or refunds in the following cases:
- Change of mind after delivery
- Items without original packaging or tags
- Claims without unboxing video proof
- Reports made after 2 days of delivery.
5. Refund Process
Once your claim is approved:
- Refunds will be processed via the original payment method or store credit.
- Processing time may take 5–10 working days after approval.
6. Contact Us
For any return or refund related queries, contact us:
📞 Phone/WhatsApp: +92 3112913970